FREQUENTLY ASKED QUESTIONS

How long does it take to process my order?

Orders are normally handled and prepared for dispatch within 1–2 business days.

How long does delivery take?

Our estimated transit time is normally 1–2 business days after dispatch, where this delivery service is available for the destination.

Delivery times can vary for some destinations or because of circumstances outside our control.

Is shipping free?

Yes. BROKLEN offers free shipping where our delivery service is available.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available in selected applicable regions and for eligible orders.

The available payment options for your location will be shown during checkout.

What payment methods do you accept?

We offer online payment through the payment methods supported by our payment provider at checkout.

Depending on your location, available methods may include payment cards and other supported payment options.

Are your products new?

Yes. Products sold by BROKLEN are brand new unless a product listing specifically states otherwise.

We do not intentionally sell used or refurbished products as new.

What if my order arrives damaged?

Please contact us as soon as possible after receiving the order.

Send us your order number and clear photographs or video showing the damage. We will review the issue and provide the appropriate solution, which may include a replacement, exchange or refund.

What if I receive the wrong item?

Contact us with your order number and details of the item received.

If we supplied the wrong item, we will arrange an appropriate solution, including an exchange or refund where applicable.

Can I return a defective product?

Yes. Eligible defective, damaged, incorrectly supplied or significantly not-as-described products can be returned within the applicable 14-day return period.

Eligible returns are free and we do not charge restocking fees.

How long does a refund take?

Approved refunds are normally processed within 3–5 business days after the applicable return/refund has been approved.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

How can I contact BROKLEN?

You can contact us by:

Email: broklenllc@gmail.com
WhatsApp / Phone: +971 54 409 8960

Our customer service hours are Monday–Saturday, 9:00 AM–5:00 PM, and we normally respond within 24 hours.

Where is BROKLEN located?

Our customer contact/business address is:

205 Kingsbridge Drive
Rutherglen
Glasgow
G73 2BW
United Kingdom

Are there hidden charges?

We aim to keep our pricing transparent. Any applicable charges collected by BROKLEN will be disclosed during checkout.

Shipping is free where our delivery service is available, and we do not intentionally add unexpected charges after an order has been placed.

How can I check my order?

If tracking is available for your order, tracking information will be provided after dispatch.

If you need assistance with an order, contact us at broklenllc@gmail.com and provide your order number.