Returns Policy

We want you to receive your order in the condition described on our website.

BROKLEN provides a 14-day return period for eligible items that are:

• Damaged when received

• Defective or faulty

• Incorrectly supplied

• Significantly different from the description provided on the website

The return period begins from the date the customer receives the order.

Free Returns

Eligible returns under this policy are provided free of charge.

BROKLEN does not charge a restocking fee for eligible returns.

Incorrect or Damaged Items

If you receive an item that is damaged, defective, incorrect or not as described, please contact us as soon as reasonably possible.

To help us process your request quickly, please provide:

• Your order number

• Your name

• A description of the issue

• Clear photographs or video showing the damage, defect or incorrect item where appropriate

We will review the request and provide instructions for returning the item where a return is required.

Exchanges

Where an item was delivered damaged, defective or incorrectly, BROKLEN may offer an exchange for the correct or replacement item, subject to availability.

If the replacement item is unavailable, we may provide an appropriate refund.

Condition of Returned Items

Where applicable, returned products should be returned in reasonable condition and with their original packaging, accessories and documentation.

This requirement does not limit a customer's legal rights regarding faulty, damaged or incorrectly supplied goods.

Non-Eligible Returns

Items that have been damaged after delivery through misuse, accidental damage, improper installation, alteration or failure to follow product instructions may not qualify for a return under this policy.

Nothing in this policy affects any mandatory consumer rights that apply under applicable law.

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Refund Policy

Once an eligible return has been approved and the returned item has been received and checked where a return is required, BROKLEN will process the applicable refund.

Refund Time

We aim to process approved refunds within:

3–5 business days

The time for the refunded amount to appear in the customer's bank account or payment account may additionally depend on the customer's payment provider or bank.

Original Payment Method

Where possible, refunds will be made using the same payment method used for the original purchase.

We do not normally refund an amount to a different payment method unless this is necessary or agreed with the customer.

Cash on Delivery Orders

Cash on Delivery (COD) is available only in selected applicable regions and for eligible orders.

Where a COD order qualifies for a refund, we will contact the customer to arrange the appropriate refund method and obtain any information reasonably required to process the refund.

No Restocking Fees

BROKLEN does not charge restocking fees for eligible returns.

Refund of Shipping Charges

Where an item is returned because it arrived damaged, defective, incorrect or significantly not as described, BROKLEN will provide the applicable refund in accordance with the customer's legal rights and this policy.

Contact Us About a Return

For return, exchange or refund assistance, contact us:

BROKLEN
205 Kingsbridge Drive
Rutherglen
Glasgow
G73 2BW
United Kingdom

Email: broklenllc@gmail.com
Phone / WhatsApp: +971 54 409 8960

Customer service hours:

Monday–Saturday: 9:00 AM–5:00 PM

We normally respond to customer enquiries within 24 hours during our customer service operating period.

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded or restricted.